Frequently Asked Questions

All bookings are through the portal only.
Pay on site at pick up or through the portal before collection.
Sizes are a guide. We confirm at check in based on breed, coat and time needed.
Most sessions run 1 to 3 hours. We will text when ready.
We find dogs relax faster without owners present. We will call if we need you.
Yes. Puppy intro is for pups under six months and is kept short and positive.
Welfare first. We may need a shorter clip. Extra matting fees can apply.
Yes. We use calm handling and breaks as needed. A behaviour fee may apply.
Less than 48 hours notice is 50 percent. Same day or no show is 100 percent.
We may treat and apply a surcharge, or ask for pick up if severe. Please keep preventatives up to date.